At Bali Adventure Trips, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you provide when visiting our website or using our services.
By accessing this website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide when:
- Submitting an inquiry through our contact form
- Requesting a tour quotation
- Making a booking
- Contacting us by email or WhatsApp
- Subscribing to our newsletter (if available)
The information may include:
- Full name
- Email address
- Phone or WhatsApp number
- Country of residence
- Travel dates
- Number of participants
- Tour preferences
- Any additional information you choose to provide
2. Automatically Collected Information
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Time spent on the website
- Referring website
- General geographic location
This information helps us improve website performance and user experience.
3. How We Use Your Information
We use your information to:
- Respond to your inquiries
- Process tour bookings
- Communicate regarding your reservation
- Improve our services
- Improve website performance
- Provide customer support
- Prevent fraud or unauthorized activity
- Comply with legal obligations
We only collect information that is necessary to provide our services effectively.
4. Cookies
Our website may use cookies and similar technologies to enhance your browsing experience.
Cookies help us:
- Remember your preferences
- Analyze website traffic
- Improve website functionality
- Measure marketing effectiveness
You may disable cookies through your browser settings, although some website features may not function properly.
5. Google Analytics
We may use Google Analytics to understand how visitors interact with our website.
Google Analytics collects anonymous information such as:
- Number of visitors
- Popular pages
- Traffic sources
- User behavior
This information helps us improve our website and provide a better user experience.
Google Analytics does not provide us with personally identifiable information unless voluntarily submitted by you.
6. Sharing Your Information
We do not sell, rent, or trade your personal information.
Your information may only be shared when necessary with trusted service providers involved in delivering your requested services, such as:
- Local tour operators
- Activity providers
- Transportation providers
- Government authorities when required by law
All partners are expected to handle your information responsibly.
7. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.
While we strive to maintain secure systems, no method of online transmission or electronic storage is completely secure.
8. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those external websites. We encourage you to review their privacy policies before providing personal information.
9. Data Retention
We retain personal information only for as long as necessary to:
- Complete your booking
- Provide customer support
- Meet legal obligations
- Resolve disputes
- Improve our services
When information is no longer required, it will be securely deleted or anonymized where appropriate.
10. Your Rights
Depending on applicable laws, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your personal data
- Withdraw consent where applicable
- Request information about how your data is used
To exercise these rights, please contact us using the details provided below.
11. Children’s Privacy
Our services are not specifically directed toward children under the age of 13.
We do not knowingly collect personal information from children without the consent of a parent or legal guardian.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page together with the updated Effective Date.
We encourage visitors to review this page periodically.
Contact Us
If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us through the contact information available on our website.
We will be happy to assist you.